Contact
Complaints, refunds, formal matters and personal data — by e-mail only, so that every request leaves a trace we can go back to.
Seller
- Company
- Artnet Artur Opanowski
- Address
- ul. Kręta 3a/2, 16-070 Porosły, gm. Choroszcz, pow. białostocki, woj. podlaskie
- Tax ID (NIP)
- 8471625666
- Business ID (REGON)
- 387491593
- artnetdevcompany@gmail.com
What the message is about Where to write, and what to include.
Payment complaint or refund
Write to artnetdevcompany@gmail.com with your account name, the date and amount of the transaction and a description of the problem. We answer within 14 days. Refunds go back through PayU, to the same payment source. The rules: Terms of Service, § 7.
Personal data
Access, correction, deletion — the same address. You can also download your data and delete the account yourself in the account panel. What we process and why is in the Privacy Policy.
Bugs and questions
The same address — with a screenshot, your player name and roughly when it happened. The game rules are on the Wiki.
Ban appeal
By e-mail only: artnetdevcompany@gmail.com. Appeals are decided within 14 days. The rules: Terms of Service, § 10.